Privacy Policy

1. Information we collect

We collect the following types of data to provide and improve our services:

• Personal information: name, phone number, email address, delivery address, and payment details.
• Order details: garments submitted, services requested, order history, and billing information.
• Device and usage information: app usage statistics, crash logs, IP address, and device type.
• Location data: if enabled, location is used for pickup and delivery scheduling.
• CCTV footage: at stores or pickup centres, for safety and quality monitoring.
• Communication data: messages, calls, and emails exchanged with our support team.

2. How we use your information

Your information is used strictly for service purposes, including:

• Processing and delivering laundry, dry cleaning, and related services.
• Sending order confirmations, updates, and invoices.
• Customer support and issue resolution.
• Processing payments and refunds.
• Offering promotions, coupons, and loyalty rewards.
• Internal analysis to improve service quality and efficiency.
• Security and fraud prevention.

3. Data sharing and disclosure

We do not sell or rent your personal data. We may share information only with:

• Trusted service providers: payment gateways, delivery partners, and IT providers who require access to perform their duties.
• Legal authorities: if required by law, regulation, or legal process.

All third parties are contractually obligated to use your information only for service delivery.

4. Data security

We use reasonable safeguards to protect your personal data.

However, no internet transmission or storage system is completely secure. DomTom cannot guarantee absolute security of your data.

5. Data retention

• Order and billing records are retained for compliance and customer history.
• CCTV footage is retained only for security and quality monitoring for a limited duration.
• Unclaimed articles are subject to our Terms and Conditions regarding storage and disposal.

6. Your rights

You have the right to:

• Access, correct, or update your information.
• Request deletion of your personal data (subject to legal and business obligations).
• Opt out of promotional communications by contacting customer support.

7. Children's privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect data from children. If such data is found, it will be deleted promptly.

8. Third-party links and services

Our app or website may include links to third-party services (payment processors, external sites). DomTom is not responsible for the privacy practices of third-party websites or services.

9. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our services after updates implies acceptance.

10. Contact us

For questions or concerns regarding this Privacy Policy, contact us:

• Email: support@domtom.in
• Phone: 9919912686
• Website: www.domtom.in
• Address: 48B/3 Ground Floor, Rama Road, Najafgarh Road Industrial Area, Delhi - 110015